Technology Overview

BedWatch Snapshots

Obtaining actionable data in healthcare is a huge challenge.  Often information comes from disparate systems, is generated by multiple departments, is unstructured, changes quickly, and there is a staggering amount.  Taking this data and making it available and actionable is daunting or nearly impossible with traditional systems.

BedWatch Snapshots is our initial start to solving this challenging problem.

We are starting by taking a virtual picture (snapshot), of roughly 50 data points, every hour of the day, 365 days a year, for each facility.  This data is stored securely in our data warehouse, normalized, and made available for reporting and analysis.

BedWatch Integration

BedWatch has developed a sophisticated and secure integration infrastructure to provide for real-time visibility and to reduce the data entry requirements for hospital staff.  One size does not fit all in healthcare and our system allows for us to dynamically fit the integration to each of our customer’s needs in order to fully support their internal processes.  

BedWatch supports the following types of integration: 

HL7

• Inbound ADT (Customer --> BedWatch) - This is a typical scenario where a hospital’s system will send real-time data from the ADT system to BedWatch to act upon
• Inbound Orders (Customer → BedWatch) - This method supports receiving data from the facility's EMR to support automatic real-time updates regarding doctor’s orders. 
• Outbound (BedWatch --> Customer) - This method supports a model where updates made within BedWatch are sent back to a hospital’s integration engine for support of internal processes.

NOTE: BedWatch supports integration with any HIS system that supports HL7.  (ex. Cerner, McKesson, Meditech, etc.)

API

BedWatch's secure and HIPAA compliant healthcare API provides hospitals and other covered entities with a RESTful API to query lists, receive the status and update the status of beds, service jobs, and patient Admit requests. (Technical documentation available upon request.)

BedWatch Alerts

BedWatch Alerts is a sophisticated real-time notification engine that empowers clinical and support services teams to receive notifications that are specific to their areas of responsibility at the right time.  This core technology underlies all of our BedWatch modules, provides granular customization capabilities, and is easy to use.

Key Features Include:

• Multi-Level Time Based Escalations  
• Customizable Alerts by User 
• Reduce Notification Fatigue with Filters
• Intuitive Alert Toggles
• Unlimited Users & Centralized Management 
• Eliminate Phone Calls 

BedWatch Call Center

BedWatch Call Center provides virtual call management and routing capabilities in order to streamline the process of connecting the right people at the right time.  This empowers staff to handle incoming calls quickly and efficiently.

Key Features:

• Easily Modify On-Call Status - Staff can be easily added and removed from on-call status throughout the day.

• Mobile & Off-Site Capabilities - Our cloud-based technology means that calls can be forwarded to any phone and can, for example, empower busy nurses to take calls while on the go.  No more sitting at a desk waiting for the phone to ring.

• Call Recording - Calls through the system can be recorded and securely stored for later review.

• Dynamically Add Callers - Staff can bring additional people into a live call to support real-time conferencing capabilities.

• Call Transcription - Recorded calls can be automatically transcribed directly to text via our built-in AI.

BedWatch Online Help Center

BedWatch includes an online Help Center to provide every user with information and documentation on how to use BedWatch.

Key Features:

• Role-Based Documentation - Documentation is provided by user role so that information specific to a user’s responsibilities can be quickly accessed.

• Downloadable Documentation - PDF documentation can be accessed / downloaded easily.

• Quick Guides - PDF “quick guides” provide targeted answers for frequently requested information.

• How-To Videos - Short “how-to” videos are available at a single click to provide intuitive demonstrations about using the key features of the system.

BedWatch Patient Journey

BedWatch’s core healthcare technology platform is patient centric.  This means that in addition to being able to track support service, clinical, and other tasks, the “journey,” or timeline, of a patient’s stay at a facility can be tracked and include key events in order to provide visibility and context around the patient’s time in the hospital.

Key Features:

• Track HL7 Events - BedWatch tracks and records specific events related to a patient’s stay within the hospital.

• Track Orders - BedWatch tracks and records physician orders that are entered and incorporates this into the patient’s timeline.

• Clinical & Support Service Events - BedWatch includes events where staff interact with the BedWatch system and incorporates these interactions into the patient’s timeline. 

• Chronological Process Visibility - BedWatch integrates with multiple systems, processes clinical and support service interactions, and places these in chronological order.  This creates a single place where a deep dive can happen to help answer questions about why certain things happened.   

• Patient Search - Easily search for a specific patient; including previous and current patients.

• Detail Filtering - Filter patient details to identify specific pieces of relevant information.