Patient Satisfaction Resources

White Paper: 7 Strategies to Improve the Patient Experience | Published July 2013 | Amcom Software & FierceHealthcare
Hospital reimbursements are now influenced, in part, by patient satisfaction scores. It turns out that communication is a common thread through most areas of the survey in which patients identify dissatisfaction, and 10 of the Hospital Consumer Assessment of Health Providers and Systems (HCAHPS) questions specifically target communication.